Last updated: 27 May 2026
Anime Collective respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or subscribe to our emails.
We may collect personal information including:
Your name, email address, phone number, billing address, shipping address, payment details, order details, and any information you provide when contacting us.
We may also collect website usage information such as your IP address, browser type, device type, pages visited, and interactions with our website.
We use your information to:
Process and fulfil orders, provide customer support, send order updates, respond to enquiries, improve our website, prevent fraud, and send marketing emails where you have agreed to receive them.
If you subscribe to our mailing list, we may send you promotional emails, discounts, updates, and product news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
Australian marketing emails should generally be sent with consent, include sender details, and provide a working unsubscribe option.
We may share your information with trusted third parties where necessary, including payment processors, shipping providers, website hosting services, email marketing platforms, and customer support tools.
We do not sell your personal information.
Payments are processed through secure third-party payment providers. Anime Collective does not store your full card details on our own systems.
Our website may use cookies and similar technologies to improve website performance, remember preferences, analyse traffic, and support marketing.
You can disable cookies through your browser settings, but some website features may not work properly.
You may contact us to request access to, correction of, or deletion of your personal information where legally required.
For privacy enquiries, contact us at:
Anime Collective
Email: info@annimecollective.com
Last updated: 27 May 2026
At Anime Collective, we want customers to be happy with their purchase. This Refund and Return Policy explains how returns, refunds, and exchanges are handled.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This wording is based on ACCC mandatory consumer guarantee wording for goods.
We may accept change of mind returns if:
The item is returned within 7 days of delivery, the item is unused, unopened, undamaged, in original packaging, and proof of purchase is provided.
Change of mind returns are not accepted for items that have been opened, used, damaged, or are no longer in resaleable condition.
Return shipping costs for change of mind returns are the customer’s responsibility.
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with:
Your order number, photos or videos of the issue, and a short explanation of the problem.
If the product is confirmed to be faulty, damaged, or incorrect, we may offer a replacement, refund, store credit, or other remedy depending on the situation.
Unless required by law, we do not accept returns for:
Opened or used items, damaged items caused by customer misuse, items missing original packaging, sale or clearance items marked final sale, and digital gift cards.
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
Please contact us before sending any return.
Returns sent without approval may not be accepted.
Return email: info@annimecollective.com
Last updated: 27 May 2026
This Shipping Policy explains how Anime Collective processes and ships customer orders.
Orders are usually processed within 1–3 business days after payment is received.
During busy periods, public holidays, or sales events, processing may take longer.
Estimated delivery times depend on your location and the shipping method selected at checkout.
Standard shipping usually takes approximately 4 - 7 business days.
Express shipping usually takes approximately 1-3 business days.
Delivery times are estimates only and may be affected by postal delays, courier delays, customs delays, weather, or other events outside our control.
If a business cannot supply a product on time or within a reasonable time after taking payment, it must provide a solution under Australian Consumer Law.
Shipping costs are calculated at checkout based on the delivery address, order size, weight, and shipping method.
Where tracking is available, tracking details will be sent to the email address provided at checkout.
Customers are responsible for entering the correct shipping address.
Anime Collective is not responsible for orders sent to an incorrect address provided by the customer.
If you notice an address mistake, contact us immediately at [insert email]. We cannot guarantee changes once an order has been processed or shipped.
If your parcel is delayed or appears lost, please contact us and we will assist where possible.
Anime Collective is not responsible for delays caused by postal or courier services, but we will help investigate delivery issues.
We currently ship to Australia only.
International customers are responsible for any customs duties, import taxes, or local fees charged by their country.
Last updated: 27 May 2026
Welcome to Anime Collective.
By using this website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service.
You agree to use this website lawfully and not to misuse, damage, interfere with, or attempt to gain unauthorised access to the website or its systems.
Anime Collective sells anime-related merchandise, collectibles, apparel, accessories, decorations, and related products.
Product images, descriptions, colours, sizing, and packaging are provided as accurately as possible, but may vary slightly from the actual product due to screen settings, supplier updates, or manufacturing differences.
All prices are shown in Australian dollars unless stated otherwise.
We reserve the right to update prices, correct errors, change product details, remove products, or cancel listings at any time.
When you place an order, you agree that all information provided is accurate and complete.
We reserve the right to refuse, cancel, or refund an order if we suspect fraud, payment issues, incorrect pricing, stock issues, or misuse of our website.
Payment must be received before an order is processed or shipped.
Available payment methods are shown at checkout.
Shipping times are estimates only. Anime Collective is not responsible for delays caused by shipping providers, customs, incorrect addresses, or events outside our control.
Returns and refunds are handled according to our Refund and Return Policy.
Nothing in these Terms limits your rights under Australian Consumer Law.
All website content, including text, graphics, logos, product descriptions, images, layout, and branding, is owned by or licensed to Anime Collective unless otherwise stated.
You must not copy, reproduce, modify, distribute, or use our website content without written permission.
Anime names, characters, logos, trademarks, and related intellectual property may belong to their respective owners. Anime Collective is not affiliated with, endorsed by, or officially connected to any anime studio, publisher, licensor, or rights holder unless clearly stated.
To the maximum extent permitted by law, Anime Collective is not liable for indirect loss, loss of profit, website interruptions, delays, errors, or issues caused by third-party services.
Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.
We may update these Terms of Service at any time. Any changes will be posted on this page with the updated date.
For questions about these Terms, contact:
Anime Collective
Email: info@annimecollective.com
Last updated: 27 May 2026
This Cookie Policy explains how Anime Collective uses cookies and similar technologies on our website.
Cookies are small files stored on your device when you visit a website. They help websites remember information, improve functionality, and analyse website performance.
We may use cookies to:
Improve website performance, remember your preferences, keep items in your cart, process checkout functions, analyse website traffic, and support advertising or email marketing.
Essential cookies are required for the website to function properly.
Performance cookies help us understand how visitors use our website.
Marketing cookies may be used to show relevant advertising or measure marketing performance.
Functionality cookies help remember customer preferences.
You can control or disable cookies through your browser settings.
If cookies are disabled, some parts of our website may not work properly.
Some third-party services, such as payment providers, analytics tools, advertising platforms, and email marketing services, may use their own cookies.
Anime Collective is not responsible for the cookie practices of third-party websites or services.
For questions about this Cookie Policy, contact us at:
Email: info@annimecollective.com
Last updated: 27 May 2026
This website, annimecollective.com, is operated by Anime Collective.
By accessing or using this website, you agree to this Legal Notice, along with our Terms of Service, Privacy Policy, Shipping Policy, Refund and Return Policy, and Cookie Policy.
Business name: Anime Collective
Website: annimecollective.com
Email: info@annimecollective.com
ABN: 39 692 686 507
Anime Collective provides anime-related merchandise, collectibles, apparel, accessories, decorations, and related products for retail customers.
We aim to keep website information accurate and up to date.
However, we do not guarantee that all product descriptions, images, prices, availability, shipping estimates, or website content will always be error-free.
We may update or correct website content at any time without notice.
All content on this website, including text, logos, graphics, images, layout, and branding, is owned by or licensed to Anime Collective unless otherwise stated.
Anime, character names, brand names, trademarks, logos, and related intellectual property displayed on this website may belong to their respective owners.
Anime Collective is not affiliated with, endorsed by, or officially connected to any anime studio, publisher, licensor, or rights holder unless clearly stated.
Our website may contain links to third-party websites or services.
These links are provided for convenience only. Anime Collective is not responsible for third-party websites, content, policies, or practices.
To the maximum extent permitted by law, Anime Collective is not liable for loss, damage, delay, interruption, or issues arising from your use of this website or reliance on website content.
Nothing in this Legal Notice excludes any rights you may have under Australian Consumer Law.
For legal or website enquiries, contact:
Anime Collective
Email: info@annimecollective.com
Contact Anime Collective
Have a question about your order, shipping, products, returns, or anything else?
Contact us using the details below and we will get back to you as soon as possible.
Email: info@annimecollective.com
Business name: Anime Collective
Website: annimecollective.com
For order enquiries, please include your order number so we can assist you faster.
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